Frequently Asked Questions

Typical project timelines range from 4-8 weeks depending on the package and complexity. A Starter package can be completed in 3-4 weeks, while a full Growth package with custom features takes 6-8 weeks. We'll provide a detailed timeline during our initial consultation.

We recommend providing your own photos of completed projects for authenticity, but we can also source high-quality construction stock images. For content, we'll work with you to create compelling copy, or we can provide professional copywriting services at an additional cost.

Absolutely! All our websites are built with a "mobile-first" approach. This means they look and function perfectly on smartphones, tablets, and desktop computers. With over 70% of construction searches happening on mobile, this is crucial for your business.

Our branding packages include logo design (with multiple concepts), colour palette selection, typography choices, and brand guidelines. For Business and Growth packages, we also include business card and flyer design that matches your new brand identity perfectly.

Yes! If you have an existing logo that just needs modernising, we can refresh it while maintaining your brand recognition. This is often a more cost-effective option than a complete rebrand.

SEO is a long-term strategy. Most clients start seeing improved rankings within 3-6 months, with significant results by 6-12 months. Local SEO (Google Maps) often shows results faster - sometimes within 4-8 weeks. We'll provide monthly reports showing your progress.

Yes! Google Business Profile optimisation is a key part of our local SEO service. We'll set up and optimise your profile, manage reviews, and ensure you appear in the coveted "map pack" for local searches in Middlesbrough and across the UK.

None at all! Our pricing is completely transparent. The quoted price is what you pay. The only ongoing costs are domain renewal (approx £15/year) and hosting if you choose our monthly maintenance packages. We'll explain all costs upfront.

Yes, we offer flexible payment plans for our Business and Growth packages. Typically we require 50% deposit to start, with the remaining 50% split into monthly payments. Contact us to discuss options that work for your cash flow.

After launch, we provide 1-3 months of free support depending on your package. After that, you can choose our monthly maintenance plans which include updates, security monitoring, backups, and priority support. We're always here to help!

Absolutely! We build all sites with easy-to-use content management systems so you can make simple updates yourself. For larger changes, we offer hourly rates or monthly maintenance packages. Just email us at hello.coresurfacesupport@gmail.com and we'll handle it.

Yes! While we're based in Middlesbrough, North East, we serve clients across the entire UK. We work remotely via video calls, phone, and email. Many of our clients never visit us in person - we make the process smooth and easy from anywhere.

Getting started is easy! Just head to our Contact page and fill out the form, or email us directly at hello.coresurfacesupport@gmail.com. We'll schedule a free consultation to discuss your needs, goals, and provide a detailed quote within 48 hours.